Refund policy

Due to the nature of our grills being custom made, we do not offer a refund/return on grill/s purchased from the online store or in person.

If an impression kit is ordered online and the impression kit has not been used. We do offer a return of 14 days from day of purchase.

To start a return on an unused impression kit, you can contact us at info@jaegrills.co.uk. Please note that returns will need to be sent to the following address: 101 Preston Road, Brighton, BN1 6AF

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@jaegrills.co.uk. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jaegrills.co.uk.